Millions of small business owners around the world do not have the resources to hire a custom web agency or the technical ability to do it themselves. Fisherman uses cutting edge technology to automatically create complete web presences for them in minutes without any effort, beginning with restaurants. We’re an early-stage startup headquartered in Boston and distributed across 4 continents. We have a rapidly growing customer base around the country, and we’re looking to hire someone to help them excel with Fisherman!
As a Customer Success Lead, you will be responsible for Fisherman’s relationship with our growing customer base, work with our Sales and Technical Support teams to handle customer support requests, and be involved in strategic conversations with our core team. The role will involve a combination of reactive support work (creating and fulfilling tickets) as well as proactive success functions (marketing, churn prevention, upselling). This is a great opportunity for someone who is interested in working in a fast-paced startup environment and taking on significant responsibility early in their customer success career. If you are passionate about helping small businesses at scale, please reach out!